Refund policy

NOTE: We are not able to cancel or modify any orders.

IF your order has already been processed, picked, packed and/or shipped and you need to cancel, a 25% restocking fee will be applied and you will be responsible for the return shipping and fees.  We must be notified within 15 days of receipt.

Due to the nature of our products, all packaging MUST BE unopened and unused and in perfect original condition.  WE MUST BE NOTIFIED OF A RETURN WITHIN 15 DAYS OF RECEIPT.

Please note: We cannot refund for used products that you are not satisfied with.

If you buy Happy Waxing products from one of our authorized distributors or Amazon, we regret that we cannot offer you an exchange or refund or otherwise assist you with any problems that you may encounter.  Please refer to your original receipt/invoice for distributor contact information.

Shipping charges are not refundable. The customer is responsible for shipping charges on returns.

Used or Opened Warmers are NOT exchangeable unless for manufacturer defect for a period of 1 year from purchase (valid invoice required). Defective heaters will be replaced (we can-not refund defective heaters).

Sale and Promotional Items are FINAL SALE in which they are not exchangeable or returnable.

An RMA (Return Merchandise Authorization) must be obtained prior to sending your product back. 

Contact: info@happywaxing.us